Field Service Engineer 2

 Lam Research
 Canada, Toronto, Ontario
 3 weeks, 2 days ago
About Lam….

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities
  • Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites. Perform analytical problem-solving to the component level. May perform multiple technical tasks and may coordinate work of assigned engineers.
  • Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
  • Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions required and/or escalate for assistance and prompt resolution.
  • Assist with installing and/or relocating equipment at customer’s site.
  • Perform upgrades, complete start up, PM’s, and installations on multiple platforms
  • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
  • Perform other related duties as assigned by senior FSE / supervisor
  • Accountable for maintaining assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition.
  • Maintain records and reports as required to properly coordinate activities with supervisors and customers.
  • Other Job Responsibilities

    Leadership

  • May Provide on-site instruction to sub-contractors and customers.
  • Customer Relations

  • Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
  • Interaction with customer mainly at engineer level.
  • May be required to update customer on status of Lam tools and escalations
  • Minimum Qualification
  • BS degree in electronics, engineering or other applicable field of study and a minimum of 2 years of work experience or Associates degree with +4 years of relevant experience.
  • Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
  • Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
  • Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
  • Understand and work from electrical and mechanical schematics and diagrams.
  • Interpret operation manuals to determine root cause of tool failures.
  • Experience in Microsoft Office Suite and data analysis tools.
  • Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
  • Perform effectively in a demanding environment with changing workloads.
  • Adhere to customer rules and policies regarding worksite behavior and safety.
  • Able to travel frequently
  • Preferred Qualification

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